Payment & Returns Policy
We accept debit and credit card payments that can be made via our website. All payments are made through our payment partners MyGate and Payfast and are 100% secure. There’s also the option of paying by Instant Electronic Funds Transfer or Masterpass.
Normal EFT payments can also be made.
Our banking details are as follows:
Greenleaf Home, FNB, Branch: 250655 Account Number: 625 8585 1530
Please make sure to use your order number as reference number.
If upon receipt of your products you are not happy with your purchase, contact our customer services team at [email protected] and we will collect the product at our expense and provide you with a refund. The following conditions apply:
- Notification must be received by us within 30 days of the order being received;
- The goods must be unused and in their original condition;
- The goods must be in their original packaging. Items supplied in sealed packaging should not have been opened.
If all the above conditions are not met, we unfortunately reserve the right to return the goods to you without notice and the re-shipping costs will be for your account.
Should the product be damaged or faulty, we will collect the product and either repair, replace or refund the item, depending on the circumstances.
We try our utmost to prevent raising an administration fee, but should the returns process incur significant administration expenses, we reserve the right to charge a 10% administration fee.
Refunds will be made within 30 days from the return of the goods, provided that all the above mentioned conditions are met.